All bookings cancelled or changed with less than 7 calendar days’ notice, or in the event of a failure to board the tour, will incur a 100% charge of the total ticket price. If you have booked directly with Pippies and we are able to successfully rebook your seat, we can offer you the ability to rebook for a later date or provide a 50% refund.
For bookings cancelled or changed between 14 and 7 full calendar days’ notice prior to your scheduled travel date, a 50% charge of the total ticket price will apply.
If you wish to cancel your booking outside of the 14-day window, we will refund the amount you paid, less a $100 cancellation fee.
To request a cancellation, please submit an email to [email protected].
We strongly recommend that you purchase travel insurance. Weather events preventing you from reaching a tour that does depart will not be refunded and will need to be claimed on your travel insurance.
In the event that a tour cannot proceed due to adverse weather conditions or other circumstances beyond our control, we will notify you as soon as possible. In such circumstances we will reschedule/ alter the length of your tour, to a time where it is safe to travel. Again, travel insurance is strongly recommended as if you are unable to travel on your rescheduled date no refund will be provided.
Accommodation Cancellation Policy
If you cancel or reschedule your accommodation booking between 14 and 7 days prior to your check-in date, a 50% charge of the total booking amount will apply.
If you cancel or reschedule with less than 7 days’ notice, you will incur a 100% charge of the total booking amount.
All bookings must be secured with a reservation payment, and your credit card details must remain valid until after your check-in date. If this is not the case, the booking may be subject to cancellation.